Accessibility statement
We’re committed to making our websites, intranet, extranet, software, mobile applications, and self-service terminals accessible, in accordance with Article 47 of Law No. 2005-102 of 11 February 2005.
Here’s our commitment to accessibility:
Our commitment
We are committed to making our websites and mobile app accessible to everyone. We want to offer the best possible travel experience, starting with an accessible digital experience for all passengers, including those with disabilities.
To achieve this, we follow the Web Content Accessibility Guidelines (WCAG) 2.2, level AA.
However, we recognize that our website and mobile app are not yet fully compliant with all accessibility requirements. We are actively working to address the remaining issues as part of our accessibility improvement program.
The main known accessibility issues on our website are described below.
Known accessibility issues on our website
We have identified accessibility gaps across our website. These issues may affect people who use assistive technologies or navigate using a keyboard.
Here are the main issues we have identified:
- Inconsistent treatment of decorative and informative images
- Insufficient contrast of informative graphical elements or text against background
- Inconsistent ability for the user to adapt content to their own preferences, such as line height, font size, and zoom without 2-dimensional scrolling
- Keyboard interactions that result in loss of focus, or unexpected focus placement
- Changes in language not indicated in source code, or content not properly localized
- Inconsistent heading hierarchies
- Lack of proper grouping and labeling of some form fields
- Status messages, such as errors, not always properly conveyed to assistive technologies
- PDF documents are not always properly tagged for accessibility
This list may not be exhaustive and is intended to represent the range of accessibility issues we have identified through external audits and internal testing.
We recognize that these issues may make it more difficult for people with disabilities and users of assistive technologies to use our website.
We are committed to addressing these issues while continuously improving our accessibility processes and embedding accessibility throughout the company.
Known accessibility issues on our mobile app
We know that our mobile app is not yet fully accessible. Based on our internal tests, we have identified several accessibility issues.
The main issues are:
- Incomplete support for screen readers, including VoiceOver and TalkBack, in certain screens or user flows.
- Incomplete support for text resizing and Dynamic Type / large text settings in certain parts of the application.
- Missing, insufficient, or inconsistent accessible labels and hints for some interface elements.
- Issues affecting logical navigation, focus management, or reading order in more complex user journeys.
- Certain color contrast and visual perception issues.
- Other defects affecting compatibility with assistive technologies in specific contexts.
We’ve already made several improvements to the app. We continue to work on the remaining issues as part of our accessibility improvement program.
Statement preparation
This statement was updated on 15 July 2026.
Accessibility-related feedback?
We’re working hard to achieve our accessibility goals, but we recognize that some areas still require improvement. Found any problems? Or would you like to suggest how we can improve? Please get in touch with us.
Need assistance with your trip?
Everyone’s journey should be a smooth one. Do you need assistance at the airport or during your flight? We’re happy to help.
Formal complaints
- You have identified 1 or more violation(s) of the digital accessibility regulations (accessibility barriers, failure to comply with reporting obligations, etc.) on this website.
- You have contacted us to let us know.
- You have not received a satisfactory response.
You then have the option to:
Contact Arcom to report 1 or more violation(s) of digital accessibility regulations. Please use the contact form on the Arcom website . - Contact the Human Rights Advocate to exercise your rights concerning accessibility barriers that you have encountered. You can either:
Contact your regional representative via the directory of Human Rights Advocate representatives . Or fill out the Human Rights Advocate complaints form by selecting the option “I am a victim of discrimination”, then “Private goods and services”, and lastly “Disability”. - Or mail a letter, free of charge (without adding a stamp) to the following address:
Défenseur des droits
Libre réponse 71120
75342 Paris CEDEX 07