Accessibility statement
Here’s our commitment to accessibility:
Our accessibility commitments
We’re committed to making our websites, mobile apps, software packages, and website furnishings accessible for everyone. We strive to deliver the best possible travel experience for our customers, starting with an accessible digital experience for all passengers, regardless of their disabilities. To achieve this, we’re following the Web Content Accessibility Guidelines (WCAG) 2.2, level AA criteria.
RGAA Compliance status
This temporary statement applies to the “KLM” website.
Our website is considered non-compliant. Work to improve the accessibility of our website is underway.
This statement will be updated as soon as an audit report is carried out to display its results.
Statement preparation
This statement was prepared on 30 April 2025.
Accessibility-related feedback?
We’re working hard to achieve our accessibility goals, but we realise some areas still need improving. Found any problems? Or would you like to suggest how we can improve? Please get in touch with us.
Everyone’s journey should be a smooth one. Are you in need of assistance at the airport or during your flight? We’re happy to help.
Formal complaints
- You have identified 1 or more violation(s) of the digital accessibility regulations (accessibility barriers, failure to comply with reporting obligations, etc.) on this website.
- You have contacted us to let us know.
- You have not received a satisfactory response.
You then have the option to:
Contact Arcom to report 1 or more violation(s) of digital accessibility regulations. Please use the contact form on the Arcom website . - Contact the Human Rights Advocate to exercise your rights concerning accessibility barriers that you have encountered. You can either:
Contact your regional representative via the directory of Human Rights Advocate representatives . Or fill out the Human Rights Advocate complaints form by selecting the option “I am a victim of discrimination”, then “Private goods and services”, and lastly “Disability”. - Or mail a letter, free of charge (without adding a stamp) to the following address:
Défenseur des droits
Libre réponse 71120
75342 Paris CEDEX 07