Special Conditions
Special Conditions are part of the General Conditions of Carriage. They contain rules based on local laws and regulations for a specific country or region. This means Special Conditions may differ from the General Conditions of Carriage.
Always read both the General Conditions of Carriage and the Special Conditions for the country or region where you book your ticket.
Online booking
You can book flights for a maximum of 9 passengers (adults and children) per booking. Each adult may accompany one infant traveling on their lap.
Your booking is confirmed when you receive a booking reference. We will also send a confirmation email containing all the details of your booking to the email address you provided.
Keep in mind: In accordance with the provisions of the EU regulation, the customer's right of withdrawal does not apply to airline tickets, unless local law provides otherwise.
Fares
Fares quoted include all taxes, except where taxes are collected locally at the airport. Fares are only guaranteed once you have received a booking reference.
Online payment
To pay online, you need a debit or credit card. KLM will debit the payment from your card immediately. In some countries, you can use other payment methods, such as bank transfer, Apple Pay, or local payment methods.
Payment is secured using encryption that meets the highest industry standards.
If you choose to pay in a currency different from the one shown on our website, please note that exchange margin fees are non-refundable if you request a voluntary ticket refund. However, these fees will be refunded in the case of an involuntary ticket refund (i.e., for reasons beyond your control).
Special conditions for the France website
Refunds
We remind you that, in accordance with the provisions of the French Consumer Code, the customer's right of withdrawal does not apply to tickets purchased on our website.
Please note that if your ticket is no longer valid and has not been used for transportation, you have a right to reimbursement of taxes as defined in our General Conditions of Carriage, depending on your actual boarding.
You can also contact your usual KLM office. In accordance with the provisions of the French Consumer Code, any reimbursement costs may not exceed 20% of the refundable taxes.
Alternative Dispute Resolution
You can submit a complaint via our online system.
If you have already made a complaint with our customer service department but are unsatisfied with the response, or if you have received no reply within 60 days, you have the possibility to contact the Ombudsman for Tourism and Travel.
Postal address: MTV Médiation Tourisme Voyage -BP 80303- 75823 Paris Cedex 17