Special Conditions

When booking a flight with KLM, you agree to our General Conditions of Carriage for both you and your baggage. Make sure to read these additional conditions as well.

Special Conditions form part of the General Conditions of Carriage. Special Conditions contain the applicable rules that arise from local laws and regulations and that apply specifically in a particular country or region. Special Conditions may therefore deviate from the General Conditions of Carriage. You are expected to always read both the General Conditions of Carriage and the applicable Special Conditions of the country or region where you book your ticket.

Read the full General Conditions of Carriage

Online booking

You can book online flights for a maximum of 9 passengers (adults and children) per booking. Each adult may accompany an infant traveling on their lap.

Your booking is confirmed when you receive a booking reference. A confirmation e-mail containing all of the details of your booking will also be sent to the e-mail address you provided.

Keep in mind that, in accordance with the provisions of the EU regulation, the customer's right to withdrawal does not apply to tickets purchased via our website.

Fares

Fares quoted include all taxes, except where taxes are collected locally at the airport. Fares are only guaranteed when you have a booking reference.

Online payment

To pay online, you need a debit or credit card. The payment will be debited immediately from the card by KLM. In some countries, you can use other payment methods, such as bank transfer, Apple Pay, or local payment methods.

Payment is fully secured by encryption conforming to the highest industry standards.

Special conditions for the France website

Refunds

We remind you that, in accordance with the provisions of the French Consumer Code, the customer's right of withdrawal does not apply to tickets purchased on our website.

Please note that if your ticket is no longer valid and has not been used for transportation, you have a right to reimbursement of taxes as defined in our General Conditions of Carriage, depending on your actual boarding.

This refund will be made no later than 30 days from the date of receipt of the request. To obtain a refund of these amounts, you can send your refund request online (online refunds are free) via My Trip.

You can also contact your usual KLM office. In accordance with the provisions of the French Consumer Code, any reimbursement costs may not exceed 20% of the refundable taxes.

If you wish to request a refund for a ticket purchased at a travel agency, please contact your travel agency first. They have all the information necessary to process your refund. In case of any difficulties, you can reach out to our KLM Customer Contact Centre.

Alternative Dispute Resolution

You can submit a complaint via our online system.

Make a claim

If you have already made a complaint with our customer service department but are unsatisfied with the response, or if you have received no reply within 60 days, you have the possibility to contact the Ombudsman for Tourism and Travel.

Contact the Ombudsman for Tourism and Travel

Postal address: MTV Médiation Tourisme Voyage -BP 80303- 75823 Paris Cedex 17